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Orders and ShippingRefunds

Orders and Shipping


Please note that the information below applies only to purchases made through the Pura website.

Requesting a Refund
To request a refund, submit a return through the Returns Portal. For help navigating the returns portal, refer to our Returns help article.

How Long Do Refunds Take After I Return An Item?
Once your items have been returned, a refund is issued. Refunds can take 5-10 days to fully process and are sent to the card-issuing bank. An email confirmation will also be sent once the return has been submitted.

Gift Returns and Refunds
Please note that exchanges or refunds on sample purchases and gift cards are not permitted. See the Returns & Exchanges Policy for more information.

For more information on Returns and Refunds, please see the Returns & Exchanges Policy.

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