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FAQ's
Fragrance Oil Levels
Oil Levels
The oil status displayed in the Pura mobile app is based on average customer use.
Level: High
High oil level is based on 101+ hours remaining
Level: Medium
Medium oil level is based on 51-100 hours remaining.
Level: Low
Low oil level is based on 0-50 hours remaining.
When a fragrance reaches low and you can no longer smell it, it's time to replace it with a refill, even if there's some oil remaining inside. Not all fragrances will diffuse all of their oil.
You may notice that when you can no longer smell the fragrance, there's still liquid left. This is normal and part of how the fragrance is designed to efficiently and safely diffuse the scent. To get accurate information about your fragrances, scan each vial before putting it in your diffuser.)))