Skip to Content
Troubleshooting
Diffuser won't connect to Wifi
What type of WiFi network are you connected to?
If your Pura diffuser won't stay connected to your internet, you may have a WiFi compatibility issue. Pura diffuser's are incompatible with the following WiFi settings:
5Ghz WiFi
Hidden networks
Mac address authentication
WiFi that requires you to enter a username
Additional security features
If you have one of these settings, you can work with your WiFi network provider to make changes required for your Pura diffuser.
On this page