Skip to Content
TroubleshootingDiffuser won't connect to Wifi


Diffuser won't connect to Wifi

What type of WiFi network are you connected to?

If your Pura diffuser won't stay connected to your internet, you may have a WiFi compatibility issue. Pura diffuser's are incompatible with the following WiFi settings:

  • 5Ghz WiFi

  • Hidden networks

  • Mac address authentication

  • WiFi that requires you to enter a username

  • Additional security features

If you have one of these settings, you can work with your WiFi network provider to make changes required for your Pura diffuser.

Need more help?

Ask a different questionTroubleshooting
Select a different product
On this page
Powered by MavenoidSitemap
AboutAbout UsCareersBlogCollaborationsNewsroomTech Specs
Terms of ServicePrivacy PolicyYour California Privacy RightsDo Not Sell My Info