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Troubleshooting
Fragrance is Leaking
Our fragrances follow the strictest rules and guidelines in cosmetics, and we are very deliberate and cautious to keep the fragrance ingredient line-up at the very top.
However, in concentrated amounts, the oils can dissolve and remove varnish and other finishes on certain materials, for example, wooden furniture. Consider placing the leaking vial in a plastic or glass bowl.
Note: Remember to always follow manufacturer directions when using any cleaning agents. We are not liable for damages caused by improper cleaning.
Try this solution
Clean any oil residue
Step-by-Step Guide to Cleaning
Safety First: Before you start cleaning, make sure to unplug your diffuser and switch it off. Safety should always be your first priority.
Avoid Direct Spraying: It might be tempting to spray your cleaning solution directly onto the diffuser, but resist the urge. Direct spraying could damage the diffuser's internal components.
Use a Microfiber Cloth: Instead, spray your disinfecting solution onto a microfiber cloth first. Microfiber cloths are gentle on surfaces and great at trapping dust and grime. Then, gently wipe the diffuser with the cloth.
Say No to Paper Towels: While paper towels might seem like a convenient option, they can leave behind lint and scratches. Stick to a microfiber cloth for the best results.
Be Gentle with Cleaners: Avoid using harsh chemical cleaners that could damage your diffuser. Opt for gentle, non-abrasive cleaners instead.
Wipe the Exterior: Give the outside of your diffuser a thorough wipe down with a disinfecting wipe or a microfiber cloth sprayed with a cleaning agent. This will help keep the exterior looking new and shiny.
Avoid Abrasive Cleaners: Abrasive cleaners can scratch and damage the surface of your diffuser. Stick to gentle cleaners to keep your diffuser looking its best.
Clean Hands, Clean Diffuser: After cleaning your diffuser, make sure to wash your hands or use hand sanitizer. This will help prevent the spread of germs and keep your diffuser clean.
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