Troubleshooting
My Diffuser is Offline
The Diffuser Offline error message or the Diffuser flashing Red and Green can occur for multiple reasons. Click continue to go through the appropriate steps to fix this issue.
If your Pura diffuser is flashing red and green lights, perform a factory reset on your diffuser. See the How-to guide below. If you continue experiencing issues, please continue for additional troubleshooting steps.
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Update your Pura app to the latest version
Errors and diffuser connectivity issues are often caused by old app versions.
To ensure smooth experiences, we recommend you update your Pura app to the latest version.
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