Troubleshooting

We're sorry to hear that the diffuser wasn't found.

Before going through troubleshooting, here are a few things that may be causing the error message:

• You’re not in close enough vicinity to your Pura Car. Please be within 5-10 feet of your diffuser to connect.

• Your Pura Car is not receiving power. Make sure your diffuser is plugged into an active power source.

• Your power switch on the bottom of the diffuser is not toggled to the “On” position. Ensure your switch is flipped to “On.”

• You can also check out our Setup Guide below.

To start troubleshooting, click on "Start Troubleshooting" or choose which option you haven't performed yet to move forward.