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Orders and Shipping
Missing Order
Once a tracking number has been provided it can take 5-7 business days (Monday-Friday) to arrive.
Order Status
We recommend checking the current status of your order by visiting the Order Status page.
List Statuses
Verify Address
Make sure the address on your order is correct. You can check your order confirmation email to verify the address or view your shipping address through your account.
If the order has been placed under the wrong address, we recommend reaching out to the respective carrier to reroute.
If route shipping insurance was purchased?
Courier Issues
Couriers can be impacted by different events in certain areas. Check for known shipping delays in your area using the links below:
Ask your household members and neighbors
Check if someone else accepted the delivery.
Route Shipping Insurance
If you have purchased Route Shipping Insurance, file a claim through the Route Claims portal or learn more here.