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Orders and ShippingLost Orders

Orders and Shipping

Lost Orders

Shipping items can get a bit tricky so some shipping delays or issues can happen. Not that we like it any more than you do.

When it's suspected the order has been lost in transit, we first check whether or not the tracking number has updated in the last 10 days.

If the tracking number has been updated in the last ten days, we will ask that you wait until the ten days have expired.

If it's been more than ten days since the tracking number was updated, click on "More than 10 days" below.

Missing an order? We recommend checking the current status of your order by visiting the Order Status page. Here, you can find:

Shipment information
Tracking updates and timelines
Tracking history
Support and return links

We also recommend that you make sure the address on your order is correct. You can check your order confirmation email to verify the address or view your shipping address through your account.

Select the 'Update Shipping Address ' option below for more information on how to find and update your address.

If you believe your order is missing or lost, or your courier-provided status is incorrect, please file a claim with the respective courier to resolve the issue. If you continue to notice irregular delays, please contact us.

To find out which courier is shipping your order, you can go to your order shipment email that was sent to the email you created your Pura account with. Click on the tracking link to find out which courier you have.

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