Orders and Shipping

File a Claim with Route Shipping Insurance

If your package has been lost, damaged, or stolen during shipping, follow these steps to file a claim:

• Submit a claim through the Route Platform.

• Once your claim is approved, new items will be shipped immediately at no cost to you.

• View Claim Status: You can track the status of your claim through the Route platform.

Route Questions?
For more Route Questions, visit the Route Help Center

How to Add Shipping Insurance
To ensure your packages are covered, you can add shipping insurance at checkout. Look for the Route Shipping Insurance option and follow the prompts to include it in your order.