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Orders and Shipping
What To Do If Your Order Is Missing
If your tracking shows Delivered but you can't find your package, follow the steps below.
Order Status
We recommend checking the current status of your order by visiting the Order Status page.
Note: Once a tracking number has been provided it can take 5-7 business days (Monday-Friday) to arrive.
Verify Address
Verify the address on your order is correct. You can check your order confirmation email to verify the address or view your shipping address through your account.
If the order has been placed under the wrong address, we recommend reaching out to the respective carrier to reroute.
Note: Orders placed under an incorrect address are not eligible for Route Insurance Replacement.
Courier Issues
Couriers can be impacted by different events in certain areas. Check for known shipping delays in your area using the links below:
Ask Household Members And Neighbors
Check if someone else accepted the delivery.
Route Shipping Insurance
If you have purchased Route Shipping Insurance, file a claim through the Route Claims portal or learn more here.