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Orders and Shipping
Edit or Cancel an Order
Once an order is placed, it cannot be cancelled or altered. However, after the order arrives, you may be eligible for a return or exchange. For details, check our Return & Exchanges Policy to see if you qualify.
To avoid future unwanted orders, you can manage your subscription settings. Any changes you make will only apply to future orders, not to any active or current ones.
Learn more about Subscription Management here.
(((Change Shipping address
You can update your shipping address in your Pura account. If an order has already been placed, we cannot redirect the package. For step-by-step instructions, see Update Your Shipping Address.
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(((Unexpected Order?
If you received a notification for an order you don't remember placing, it's likely a subscription order. The Subscribe and Save option may have been selected when you completed your purchase.
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You can update your shipping address in your Pura account. If an order has already been placed, we cannot redirect the package. For step-by-step instructions, see Update Your Shipping Address.
(((Unexpected Order?
If you received a notification for an order you don't remember placing, it's likely a subscription order. The Subscribe and Save option may have been selected when you completed your purchase.
)))
If you received a notification for an order you don't remember placing, it's likely a subscription order. The Subscribe and Save option may have been selected when you completed your purchase.