After an order is placed, we're unable to cancel or adjust anything to it. Once the order arrives, you may have the option of returning or exchanging the order.
Please see our Return & Exchanges Policy to see if you qualify for one of these options. If you do, click "Returns/Exchanges" below.
To assist with this we've given you some simple-to-use options, click on the drop-downs below to learn more about each.
At Pura, we want to ensure you have full customization over your fragrance subscription. We give you the freedom to change things like your subscription ship date or swap out which fragrance. No matter the change or update, you have the option to make it.
Please note, any changes you make will only reflect on future orders, not any current or active order.
To learn more, click on the "Manage your Subscription" button below.
You're able to update your shipping address through your Pura account. Check out the step-by-step guide "How to update your address" below for more info.
However, if you've placed an order and it's been processed, we're unable to redirect the package to the new address. For additional help and information on how we can help, choose "Order has been processed" below.
If you received a notification for an order you don't remember placing, the order is most likely a subscription order. When you place a new order with Pura, there are two options available to complete your purchase. The subscribe and save toggle, as shown below is what creates your subscription, and is the default choice.