Hi, how can we help?

search close

Top article suggestions

August 25th, 2023

Set Up Pura 4

Follow these simple steps to set up and start using your new Pura diffuser

Watch our setup tutorial, or read the step-by-step process below to learn how to set up your new Pura 4 diffuser.  

1. Download and launch the Pura app. 

2. Sign in or create an account to begin setting up your Pura diffuser.  

3. Once you've signed in, you'll be taken to the home screen of your app. To set up a new Pura diffuser, click the button Set Up Diffuser. 

4. Select Pura 4 Diffuser.

5. Plug your diffuser into the desired outlet. When plugging your Pura 4 in, make sure it is placed in an upright position. 

No Diffusers Found? 

If you get a No Diffusers Found screen, enable your bluetooth permissions on your phone.

See instructions on how to enable bluetooth here:

For iOS

For Android



6. Your app will search for your diffuser. Once it has found it, select Continue.  

7. Choose your desired WiFi Network, enter the password, and press Continue. 

Please note: Selection needs to be a 2.4ghz WiFi network. 

No WiFi Networks Found

If you get a No WiFi Networks Found screen, place your diffuser in an open area and make sure it is close enough to your network access point, and try again.

Please note:  Selection needs to be a 2.4ghz WiFi network.

For more WiFi troubleshooting tips, see WiFi Network Requirements. 


8. Your diffuser will light up with a green light once it has been successfully connected to WiFi. Press Continue in the app to proceed. 

9. Set your diffuser room by clicking the drop-down and selecting the desired room. This will make it easier to find in your device list later on. Once the diffuser has been named, click Continue. 

10. A check will be ran to ensure there are no missing updates. If your diffuser is up to date, select Continue. 

Update Needed

Press Continue in the app and an update will occur. 


11. Remove fragrance vial caps and insert the fragrance into your diffuser. 

12. Smart Vial will automatically detect the inserted scent. Press Continue.

Fragrance Not Detecting? 

Check the back of the vial to see the SKU number. 

Three digit SKU: A three digit SKU means your vial is a non-Smart Vial. Scan the QR code on the back of your vial or enter the three digit code into your app to use your fragrance.

Four digit SKU: A four digit SKU is a Smart Vial. If your Smart Vial is not auto-detecting in the app, please scan the QR code or enter the 4 digit code. If you encounter any issues, please reach out to our Customer Care team. 


13. Click Done to complete your Pura 4 setup. 

Happy Scenting! 

•   •   •

Was this article helpful?

Need more help?

If you couldn’t find what you were looking for, you can reach out to our Customer Care team by submitting a request using the CONTACT US button below.

Our hours are Monday - Friday between 8:00am - 5:00pm MST. We are excited to hear from you and happy to help!

Thank you.