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April 28th, 2023

Missing Items

What to do if you're missing an item

Missing Fragrances 

If you're missing fragrances in your order, we recommend looking thoroughly through all the packaging. If you've ordered more than two fragrances, the rest should be found below the white flap in your Pura packaging, or another diffuser box if you've ordered more than one.  

Additional Information

If you're still unable to locate missing items, you can submit a request to the Customer Care team by filling out the Contact Us form. 
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