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Orders and Shipping
Warranty/Returns/Exchanges
We want to make sure your experience seeking an exchange or refund is as pleasant as our fragrances.
To achieve this we created a Pura Return & Exchange Portal. Click on the link to get started right away!
To learn more about our Return/Exchange Policy, check either the "Refunds" or "Warranty Policy" buttons below.
If for some reason you're unable to process a replacement order, choose "Contact Customer Care" below.
Not sure how to process, a return? Check out the step-by-step guide below.
1
Go to the Returns portal
Go to the Returns & Exchanges portal located on Pura.
2
Enter Order Number and Zip Code
Enter your order number in the format PSI123456 and your zip code, then select the Get Started button.
If you see an Order Not Found message when using the returns portal, make sure the beginning of your order starts with PSI, not PS1.
Additionally, ensure the zip code you're using is the same as what was used when placing the order.
3
Choose Item
Choose which item from your order you'd like to return or exchange.
4
Choose Return Option
For this example, we are returning our fragrance. To receive a refund for your item, select Return Item.
You can follow this same process to exchange by selecting the Exchange option.
5
Choose a reason for the return.
6
Additional items
Here you can add another item to your return, or if you have no other items in your order to include in the return, press Continue With Return.
7
Verify Return Order
Double-check your return request to ensure no steps were missed, then click Submit Return to process your request.
8
Submit return
If your return includes a Pura diffuser, you'll be emailed a return label to the email your Pura account is under. Print out your return label and return the products at your earliest convenience. Once we receive your package, we'll issue your refund.