Hi, how can we help?

search close

Top article suggestions

June 5th, 2023

Weak Smell Troubleshooting

Fragrance tips and tricks

Can't Smell Your Fragrances?

We want you to have the best scent experience possible. To ensure you're getting the most out of your fragrances, please visit Weak Smell Variables for more information on what could be causing weak scent. 

Purple Light Indicators

Some of our newer diffusers will flash a purple light when a fuse has been blown. If you notice a flashing purple light on your diffuser, remove it from the outlet and message our Customer Care team

Heating Test

If you've gone through the Weak Smell Variables article, and feel your diffuser is still giving off a weak scent, we recommend performing a heating test to ensure your diffuser is working properly, and heating up as it should. Here's how to perform the test: 

1. Remove all fragrances from your diffuser to conserve your fragrances for testing. 

2. Turn the left slot of your diffuser on, and set it to full intensity (level 10)

3. Leave your diffuser running for 30 minutes.

4. After 30 minutes of run time, feel the front, and top of your diffuser to see if you feel heat. Following the 30 minute test, your diffuser should be noticeably warm to the touch.

5. Repeat this process on the right side of your diffuser.

What's Next? 

If you've performed the heating test, please reach out to our Customer Care team and let them know if your diffuser is heating or not. They'll help you take the best steps forward to resolving your problem. 
•   •   •

Was this article helpful?

Need more help?

If you couldn’t find what you were looking for, you can reach out to our Customer Care team by submitting a request using the CONTACT US button below.

Our hours are Monday - Friday between 8:00am - 5:00pm MST. We are excited to hear from you and happy to help!

Thank you.