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October 27th, 2022

Diffuser Offline

Reconnecting Your Pura diffuser

If you're experiencing a Diffuser Offline notification accompanied by a blinking orange or yellow light, it may be due to a firmware update we've recently released. The update should take about 3 minutes. If the update seems to go longer than that, unplug your diffuser for 30 seconds, and then plug it back in. Your device should return to normal. If you're still experiencing issues or didn't see a blinking orange light, please see the article below for more troubleshooting tips.

Diffuser Offline

The Diffuser Offline error message can occur for multiple reasons. Discover what may be causing the error here.


If your Pura diffuser won't stay connected to your internet, you may have a WiFi compatibility issue. Pura diffuser's are incompatible with the following WiFi settings: 
  • 5Ghz WiFi
  • Hidden networks
  • Mac address authentication
  • WiFi that requires you to enter a username
  • Additional security features 

If you have one of these settings, you can work with your WiFi network provider to make changes required for your Pura diffuser. For more information on your WiFi configurations, please see our article WiFi Network Requirements

Power Issues

Your app may signal a Diffuser Offline message if your diffuser has been unplugged, disconnected, or has become unresponsive. You can check to ensure your diffuser is still receiving power. Here's how:
  • Press the reset button once briefly to see if the diffuser lights up. If it does, your diffuser is receiving power. 
  • Make sure the diffuser is plugged into an outlet receiving power. If that outlet does not receive power, move it to another outlet, and press the reset button again. 
If your diffuser is not receiving power, please reach out to our Customer Care team by filling out the Contact Us form

Fix My Diffuser

1. Open your Pura app, then tap the three lines on the top right corner of your screen.
2. At the bottom of the page, click More. 
3. Select Fix My Diffuser. 
4. Follow the steps 1-3. Once you've completed the instructions, click Continue. 

Additional Help

If your WiFi network is compatible with your Pura diffuser, and you're still unable to make changes in your app, please visit our Diffuser Connectivity article for more tips. 

You can also check the status of our systems by visiting our Status Page.
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